Service Charges Unless specifically stated otherwise in writing, any order placed with us is subject to the following charges:
Pricing in Catalogs on our website – Pricing on wearables is manufacturer’s suggested list for blank goods; actual price may be higher or lower depending on quantity and decoration requirements. Pricing on other imprinted products usually includes one color imprint, but not always. We reserve the right to correct errors and omissions and/or refuse to sell certain items for certain applications (or at all). Data in these catalogs is maintained by our vendors and we are not responsible for its content or accuracy.
Lead Times vary depending on the type of product purchased and the amount of artwork assistance required. If you have a firm in-hands date after which the product cannot be received or used, you must communicate this to us in advance. After an order is in process, each day spent waiting for approval from you for any reason may delay your order.
RUSH orders – are not considered accepted until you have a written sales order from us. An in-hands date is the last business day before you must have the product, and the product may arrive at any time during that business day, unless other arrangements have been made.
Contact methods – for us to process your quotation request or order, we must have a phone number where you can be reached during the business day, a fax number where you can receive faxes, and a valid, reliable e-mail address capable of accepting attachments up to 5 MB in size.
Payment is 50% deposit in advance & 50% on delivery unless other arrangements have been agreed upon in advance. We accept cash, company checks, and the following credit cards: American Express, Discover, MasterCard, and Visa. We also accept PayPal and credit cards online. Deposits and payments for samples are not refundable unless in our sole determination we cannot fulfill your order due to our inability to source merchandise or due to our error. Payments for samples do not apply to your final invoice unless we agree to this, in writing, in advance.
Over and Under-Runs are unavoidable when making custom products. An allowance of 5% over or under must be considered when ordering products. Some of our vendors can be instructed to “under-run only,” but this must be requested in advance. You will be billed for the actual amount shipped.
Tax will be added to your final invoice where applicable, as required by law. If we ship to you outside of Alabama, you are responsible for determining whether you owe any sales or use tax beyond what we may have added to your invoice.
Acceptable variations in work. All custom imprinting processes have inherent limitations in quality. The nature of the embroidery process is such that logos may differ slightly from one garment to another, may be placed in a slightly different position, may not appear to be perfectly straight, etc. In a similar way, screen printed garments, pad-printed plastic items, and all other imprint processes are subject to slight imperfections. We strive to meet and exceed the industry standards, but refunds will not be issued for work that meets those standards.
Cancellation policy. Expenses are incurred once an order is placed with us and approved for production, including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled or delayed once placed and approved, AKD reserves the right to immediately deduct such expenses from a deposit, charge the credit card which has been presented in security for an order, and/or invoice the client for such expenses, up to and including the full value of the order, regardless of the client’s stated intention to cancel or delay the order.